Briefly, we take many measures to control the material quality. Our computer controlled machines make good contribution to control the precise outlook. A TQM(total quality management) is there to make sure the defective material or product is quitted from production line as early as possible. Workers are encouraged to make continous improvement on quality and productivity. The whole quality management is in conformity with ISO9001.
Natural stone has inborn color variation. Great efforts are spent on the material selection and control.
TQM(toal quality management) system is introduced in Lautus to make sure that the defectives are quitted from production line as early as possible, to save the cost. All staff are involved in the quality, not only the QC people. Workers are educated that good quality is produced out, but not inspected out. Each worker inspect the quality of material or semi-finish handed from last process. In case that the material is not up to quality standard, however, he did not let it quit from production line, and continue to produce, then he is the one that takes 90% of the responsibility, even though the defective problem may be created by last process.
Quality is produced out, not inspected out. It is too late for the finished QC to find out the defective products.
It is much more expensive for the customer to fix even a small problem.Not just in terms of logistic costs, but also hurting the reputation.
Each product has a ID card going with it, passing from process to process. The ID card records the producing worker in each process & the production time.If customers do not have other requirement, we stick a unique number on the bottom of the basin. So when there is a problem found later on, we can find out the production ID card fast, and figure out what is the reason caused the problem, and how to correct them thus avoid similar problem in future.
We have passed ISO9001:2015.
All of us should be very proud of our job. We are here not just hard labor earning some money to raise family. When you see customers all over the world wondering with "Wooooh!" for our basin, when you see the TV stations taking videos on our basins, when you see our products are widely used by the top elite film stars, villas, resorts, how beautiful they are, and how customers love them, you will know how gread job we are doing!We are creating art pieces and winning the recognition worldwidely!